Refund policy

Return & Refund Policy

We want you to love your purchase. If you are not completely satisfied, you may request a return within 7 days of receiving your order.

• Items must be unused, unopened, and in their original packaging.
• Opened or used skincare products cannot be returned due to hygiene reasons.
• Damaged or incorrect items must be reported within 48 hours of delivery with clear photos.
• Approved refunds will be processed to the original payment method within 5–7 business days after inspection.                                                                                                                                                                                                                              For return requests, contact us at drshnbirwa@gmail.com.